We got to the DMV (slightly early, I might add, because I just hate to be late), only to find that their computers were down, state-wide, in all 144 offices. You could come back later, they told us. The computers might be back up. Well, the nearest DMV is a half hour's drive from our small town, so we didn't want to go home and come back again, to risk finding that the computers were still down. Disappointed, we went home.
I went online and was able to make an appointment for 8:40 the next morning. Ernest fortunately had these 2 days off school.
I was expecting huge crowds, but there were only a couple customers when we got there. They spend a long time in the back inspecting his papers, and I was worried something was wrong. It turned out they had a new version of the form, but they finally accepted our older version as long as he filled something out on the new form.
Bureaucracy never runs smoothly, does it. So he got the permit. But it wasn't valid until he has a session of driver training.
Luckily, the driver training instructor was able to fit him in the next day.